There's a lot of questions when it comes to accepting credit cards online, but we're here to help.
We've collected the most common questions we field from our merchants, and added in a few corner cases which no doubt apply to other merchants, to hopefully shed some light on taking payments online.
Once you complete our registration form, our team will review your details and get you up and running within 24 hours, provided you have an established Internet Merchant Facility. If you still need to setup an Internet Merchant Facility it might take a bit longer, but we can help out with that, and there is no extra charge.
Yes. You can start to integrate against our test system before you sign up. Check out our API documentation to see how.
No. signing up is as simple as completing our registration form.
You don't pay anything until you activate your account - we know that building a new site, integrating with a payment gateway and ironing out niggling bugs can take time, so we don't take a cent until you go live.
Fat Zebra supports MasterCard, VISA, JCB and American Express. If you wish to accept American Express and JCB on your website there is a separate application process with the schemes. Feel free to contact us for assistance.
Of course! We've setup a form just for this purpose - let us know what you're looking for and we're more then happy to tailor a plan to suit your needs.
Yes you can. If you find that you need to change your plan, you can easily change it by contacting us, or by logging into your dashboard and heading to 'my plan'. The change will take place at the start of your new billing cycle.
This is dependent on your agreement with your Internet Merchant Facility bank. Most banks will be able to setup an identifier based on your business or your website.
Signing up with Fat Zebra is simple. We have a short registration form you need to submit. No paperwork!
Yes you can. Check out our Recurring Billing API.
Yes. Our dashboard will allow you to process refunds on any transaction processed by Fat Zebra. There is also functionality in the API to refund a transaction.
Yes. A refund is seen as a transaction and will add to your monthly transactions.
Most payments processed by Fat Zebra will appear in your merchant account by the following business day - this will usually be mentioned within your Internet Merchant Facility letter of offer.
Not a problem. Would love to hear it at firstname.lastname@example.org