Fat Zebra believes that the data stored within a payment gateway belongs to the merchant, and if you should choose to use a different payment gateway we will happily facilitate the data transfer to your new provider.
Requirements around Credit Card data security are mandated by the Payment Card Industry Data Security Standards (PCI-DSS). These requirements include details around the storage and transport of cardholder data.
In order for your data to be moved to another payment gateway there is a process which is in place to ensure that security and integrity is maintained:
This is a relatively new process, with both Australian and US based internet payment gateways - so there is bound to be some teething problems. We find it best that you ask your current gateway first for them to send the data to us (if that's the case) and we are more then happy to with with them to make it happen.
For data being sent to or from Fat Zebra there is no charge - this is just another value added service we provide to our merchants, even if you are leaving us. That being said your current gateway (if you are coming to us) may charge you for the time involved for the transfer and any additional expenses (for example, courier costs).
Get in touch with us and we are more then happy to answer any questions you have.